Best Health UK deals with an emergency…

Best Health UK deals with an emergency…

Mr James Smith (different name used) has been a client of Best Health for 5 years. Originally with BUPA, we found him a much more affordable cover with Axa PPP but with equal benefits. It’s just as well, given what happened…

In March, James was admitted to a local NHS hospital with severe stomach pains. He lay in A & E for 3 days and still no tests had been performed. Both James and his wife, who was managing the house and children on her own, were distraught.

Remembering that he had private health insurance, James attempted to transfer to a private ward. But typically, he couldn’t remember his insurance details, and he didn’t want to worry his wife who was run off her feet helping the kids. So he called Debbie at Best Health UK, who came to the rescue…

James had never made a claim before, but he’d dealt with Best Health UK for over 5 years so he knew he could rely on them to help. Within 2 hours she had called his insurer, pre-authorised his claim and arranged his transfer to the local private hospital. She even dealt with his GP who needed to sign the claim form.

Later that night, Debbie contacted his distraught wife. Just knowing that Debbie had got matters in hand and arranged the details was a great relief.

On arrival at the private hospital, James was quickly diagnosed with a condition and treated immediately.

Planning ahead with an affordable plan certainly paid off, and James now knows that his family can rely on Best Health to provide support if something unexpected were to happen again.

It’s all part of our free service. But in an emergency, it can make all the difference.

If you’d like to discuss private health cover with an expert, call now on 0800 073 0582

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